Menu Close

Returns Policy

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require your original order reference.
You should use our Contact form to make a request for refund or exchange and include your order reference in the subject or body of the message

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Any item that has been custom made for you

PRE-AUTHORISATION

All products returned for refund or exchange MUST be approved for return before you send the goods to us.  Any goods shipped to us prior to receiving authorisation will be held for 30 days pending contact from you for approval.

We shall make 3 attempts to contact you within this 30 days using any or all methods of communication that you have provided.  If, after 30 days of our last contact attempt, you have failed to respond to our requests, we shall deem these products as being back under our ownership.

REJECTION OF RETURN

Where we deem that the returned products were correctly sold and are fit for purpose, or are returned outside the 30 day return period, we may choose to reject the claim for a return.

We shall make 3 attempts to contact you using any or all methods of communication you have provided, to request payment for shipping the goods back to you.  If, after 90 days of our last communication you have failed to reach an alternate agreement with us, and have not covered the costs, then we shall deem these products to be back under our ownership.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me via our contact page.

SALE ITEMS (if applicable)

Only regular priced items may be refunded or exchanged, unless defective or there is a mistake in the order.  Any exchange will be for the same product; however if an alternate is required we can arrange to accept payment for any difference in price.  Refunds will only be for the purchase price not any current value.

EXCHANGES (if applicable)

We only replace items if they are defective.  Replacements will be shipped to the address on the original order unless otherwise agreed.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

GIFT CARDS

Gift cards are non-refundable and cannot be exchanged.

SHIPPING

To return your product, after receiving authorisation, you should mail your product to: 6 Stirling Court Frosthole Crescent Fareham PO15 6DH

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We will cover shipping to you for an exchange product only where we were in error on the order.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

TERMS AND CONDITIONS

This document forms an extension to our Terms and Conditions and form additional policies for the handling of returns, refunds and exchanges.

Your statutory rights are unaffected by the contents of this policy.

X